Refund Policy

Welcome to our Consultation Design Service for Shoe Design,

Where tradition meets technology to craft the perfect pair for you. Our commitment to excellence extends to every aspect of our service, including our refund policy, designed to ensure your complete satisfaction and peace of mind.

Refund Policy Overview:

1. Design Process Assurance:

   • Embracing the fusion of artistry and innovation, our design process is structured to engage you at every step. Should you wish to discontinue the service after the initial design phase, a partial refund, accounting for the work completed, can be discussed. This ensures transparency and fairness in our collaboration.

2. Final Design Approval:

   • Upon receipt of your final design, your satisfaction remains our priority. Should the design not align with the agreed-upon specifications, we will work diligently to amend any discrepancies. If resolution is unattainable, a refund, adjusted to reflect the services rendered, will be issued.

3. Cancellation Policy:

   • For cancellations initiated by you prior to the commencement of work, a full refund will be processed as long as 24 hours notice is provided prior to design work beginning. Post-commencement cancellations will be subject to a fee, reflective of the resources and efforts invested.

4. Exclusions:

   • Please note, refunds are not applicable for services that have been completed and delivered as per the specifications. Customization and personalization, integral to our bespoke service, are non-refundable once approved by you.

Our policy is crafted with the same precision and care as our designs, ensuring that every client experience is both seamless and satisfying. Should you have any questions or require further clarification, our team is readily available to assist. Thank you for choosing our Consultation Design Service, where your vision, paired with our expertise, elevates the artistry of shoemaking to new heights.